Ordering repeat prescriptions
The easiest way to order repeat prescriptions is by using either:
- your NHS account (through the NHS website or in the NHS App); or
- your Patient Access account.
In these accounts, you can view and order all of your repeat medications.
You can also:
- fill out a repeat prescriptions request form and bring the paper form to the surgery, Monday to Friday from 8:30am to 6.30pm; or
- email us at: [email protected].
– in your email please include your name, address, date of birth and medications required
We do not take repeat prescription requests over the phone.
Ordering emergency prescriptions
If you need an emergency or urgent supply of a repeat medication, that you have run out of, the fastest way to do this is to visit: https://111.nhs.uk/emergency-prescription
Use this service to request a limited emergency supply of a medicine you’ve completely run out of. This service is also available at weekends.
This must be a medicine you are prescribed regularly, through a repeat prescription.
You will be charged your usual prescription fee. If you do not usually pay, it will be free.
When not to use this service:
If you need medicine and also have any symptoms, call 111 and speak to an adviser instead.
You cannot use this service to get:
Antibiotics for a new or recent problem
Controlled drugs that require identification to collect
Ordering urgent medication
If your medication is listed below, and you have ran out, then we will process your prescription on the same day, as missing a dose may cause you harm.
However, if your medication is not listed here, it will not be processed urgently, as it is not deemed clinically urgent, and a missed dose will not be detrimental to your health. We do understand that you may run out of medication from time to time, and that you may be concerned about this, but please be assured that your GP has advised that missing a dose or two of your medications will not be detrimental to your overall health, and as such, it is not classed as an urgent prescription, so will be processed in the normal way for routine repeat prescriptions.
Urgent Medications
Please check the below list of urgent medications, with generic name examples (not exhaustive)
and examples of brand names (also not exhaustive).
Abnormal heart rhythm
Bisoprolol, Carvedilol, Sotalol, Propranolol, Atenolol, Verapamil, Amiodarone, Diltiazem, Digoxin
Cardicor, Tenormin, Cordarone, Slozem, Adizem, Tildiem
Adrenaline Pens
Adrenaline 300mcg/0.3ml solution for injection,Adrenaline 150mcg/0.3ml solution for injection
Epipen, Jext, Emerade, Anapen
Analgesics
Co-codamol, codeine, dihydrocodeine, morphine, fentanyl
Zapain, Kapake, DHC, DF118, Zomorph, Oramorph,Matrifen, Duragesic
Angina
GTN (Glyceryl trinitrate), isosorbide mononitrate, nicorandil
Nitrolingual, Imdur, Elantan, Ikorel
Antidepressants
Fluoxetine, sertraline, citalopram, escitalopram
Lustral
Antipsychotics
Aripiprazole, Olanzapine, Risperidone
Abilifly, Zyprexa, Risperdal
Asthma/ COPD
Salbutamol, Terbutaline, formoterol
Ventolin, Salamol, Symbicort, Fostair
Direct Oral Anticoagulants (DOACs)
Apixaban, rivaroxaban, edoxaban and dabigatran
Eliquis, Xarelto, Pradaxa, Lixiana
Epilepsy
Sodium valproate/ valproic acid, levetiracetam, lamotrigine, phenytoin, clobazam, clonazepam eslicarbazine, oxcarbazepine, perampanel, rufinamide, topiramate, zonisamide
Epilim Epival, Episenta, Convulex; Keppra,Desitrend; Lamictal; Epanutin, Dilantin
Immune therapy and cancer drugs
Ciclosporin, tacrolimus, chlorambucil
Neoral, Sandimmun, Prograf
Insulin
Insulin aspart, insulin, lispro, insulin glargine
Absaglar, Apidra, Fiasp, Novorapid, Novomix, Lantus, Levemir, Humulin, Humalog, Toujeo
Lithium
Lithium carbonate
Priadel, Camcolit
Methotrexate once weekly
Methotrexate
Oral antidiabetics
Gliclazide
Diamicron, Zicron
Oral contraceptives/ patch/ vaginal ring 21/28 day supply
Desogestrel, ethinylestradiol/ levonorgestrel, ethinylestradiol /drospirenone, norethisterone 350mcg,
Cerrelle, Cerazette, Microgynon, Rigevidon, Cilest, Levest, Yasmin, Evra, Nuvaring, Noriday
Oral Steroids
Prednisolone, dexamethasone, fludrocortisone
Palliative care medication
Parkinson’s disease medication
co-careldopa, co-beneldopa, entacapone, pramipexole, rotigotine
Sinemet, Madopar, Comtess, Mirapexin, Oprymea, Sastravi, Neupro
Warfarin
Collecting your prescription
Please make sure you allow at least 5 working days for us to process your prescription request and leave plenty of time before you are due to run out of your medicines.
You can either collect your prescription from reception at the Surgery or we can send them to one of the local pharmacies for you (your nominated pharmacy). If you would like us to send to a pharmacy on your behalf please indicate this on your prescription request.
You can change your nominated pharmacy at any time:
- on your NHS account or Patient Access account;
- at your GP practice;
- at any pharmacy that accepts repeat prescriptions; or
- via the Electronic Prescribing Service.
Electronic Prescribing Service
The Electronic Prescribing Service (EPS) is an NHS Service which gives you the chance to change how we send your prescription to the place from where you choose to collect your medications or appliances. This means that we will be able to send your prescriptions to the pharmacy of your choosing – so you will no longer need to come to the Surgery to collect it.
When you sign up for EPS you will need to nominate a pharmacy.
You can nominate a pharmacy at Ledbury Health Partnership, or at the pharmacy of your choosing.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill in our medication query form;
- book an appointment online with one of our Clinical Pharmacists using your NHS account or Patient Access account; or
- ring the surgery to make an appointment with one of our Clinical Pharmacists.
Medication reviews
If you have a repeat prescription, we may ask you to book a medication review with one of our Clinical Pharmacists at regular intervals. We will be in touch when a review is needed.
Prescription charges
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.
The current prescription charge is £9.15 per item.
There are extensive exemption and remission arrangements to protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication. If you know you will have to pay for a lot of NHS prescriptions, it may be cheaper to buy a PCC which is effectively a ‘season ticket’ to cover all your NHS prescriptions, including dental prescriptions, no matter how many items you need.
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take them to the pharmacy you got them from or another pharmacy. Do not put them in your household bin or flush them down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
The new role of a Practice Pharmacist for Ledbury Health Partnership will ensure that your medication needs and questions can be quickly and effectively sorted without waiting for a doctor.
Example Questions Pharmacists Can Answer
Q. I am worried about side effects…
Q. My usual medicine is currently unavailable…
Q. How, when and for how long should I take my medicine?
Q. Should I stop certain medicines before my operation or procedure?
Q. I have missed or taken the wrong dose of my medicine, what should I do?
Local Pharmacies in Ledbury
There are two local pharmacies in Ledbury, Boots and Day Lewis. Both are able to dispense prescriptions for you and both operate the Electronic Prescribing Service.